United Airlines' Costly Mistake The Broken Guitar that Made Headlines

A quick catch-up: United Airlines passenger Dave Carroll had his Taylor guitar destroyed by the airline's baggage handlers during a flight last ... ... United Airlines damaging his guitar, through the viral song “United Breaks Guitars,” affected the airline's public image. The incident led ... Visit http://www.UnitedBreaksGuitars.com for case studies and highlights from Dave's speaking tour. For more of Dave's music visit ... Canadian singer-songwriter David Carroll exacted revenge on United Airlines for having his guitar broken by its baggage handlers and ... Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen, and potentially made their market ... How one voice can beat the big company and leave it without 180 million dollars http://www.davecarrollmusic.com/book/comment-page-1/ This week, I've heard from everybody I know, all wondering how, as a customer service consultant, I would fix United Airlines' customer ... He did not take his 3500.00 guitar on to the plane. It was broken by baggage handlers. He filed a complaint but was 1 day late so he could not ... United Breaks Guitars; what lessons are there for us all about customer service in the plight of Dave Carroll, and Taylor Guitars superb response. It's fascinating how a customer service mishap can turn into a world wide rave, particularly when smart people are determined to let the ...