We know you’re excited to receive your new Guitar Strap Crossbody Bag from guitarplayers.net! To ensure a smooth and transparent shopping experience, please review our shipping and return policies outlined below. We are committed to your satisfaction and want to make sure you are fully informed about our processes.
Shipping Information
Free Standard Shipping
Good news! We offer FREE standard shipping on all orders over $100. This is automatically applied at checkout, making it even easier to get your hands on that perfect guitar strap crossbody bag.
Shipping Time and Processing
For standard shipping, you can expect to receive your order within 5-7 business days after the processing period. Please allow 2-3 business days for us to process your order from the date it is placed. We understand you are eager to start using your new bag, and we do our best to get your package to you as quickly as possible. However, please note that occasional delays may occur due to address verification or other unforeseen issues.
Address Requirements
Currently, we are unable to ship to P.O. boxes. Please ensure you provide a physical street address for shipping when placing your order for your guitar strap crossbody bag.
It is crucial to provide a complete and accurate shipping address. We are not responsible for reshipping items due to incomplete or incorrect addresses. If a package is returned to us because of an insufficient address, you will be responsible for the cost of reshipping the item to a corrected address.
Shipping Fees
Please be aware that all shipping and handling charges are non-refundable. Shipping rates are determined by the carrier and are calculated at checkout.
Return & Exchange Policy
Satisfaction Guarantee and Conditions for Returns
Your satisfaction is our priority at guitarplayers.net. If you are not completely happy with your purchase, we accept returns on items that are unused, and in their original condition with all original tags and packaging intact. There should be absolutely no visible signs of wear and tear on the returned item to be eligible for a refund or exchange.
Final Sale Items
Please note that all sale and clearance items are considered final sale and cannot be returned or exchanged. This includes any guitar strap crossbody bags purchased at a discounted sale price or during online promotional events.
Return Timeframe
Returns must be initiated and sent back to us within 7 days of receiving your order. Unfortunately, we cannot accept returns on merchandise that has been used under any circumstances.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, you must report it to us within 3 business days of receipt. After this period, it will be considered normal wear and tear and will not be eligible for return. Once you notify us of a damaged or incorrect guitar strap crossbody bag, we will promptly send you a replacement and cover all associated shipping and handling fees.
Non-Defective Returns
For returns of non-defective merchandise, customers are responsible for all shipping and handling fees. Additionally, please be aware that non-defective returns are subject to a 20% restocking fee for any reason.
RMA Number Requirement
To process your return efficiently, all returns must have a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may be refused and returned to sender. To obtain an RMA number, please contact our customer service team at [email protected].
Shipping Insurance Recommendation
For returns of items valued over $50, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. This will help ensure your return arrives safely and allows you to track its progress.
Refund Process
Once your return is received and inspected by our team, we will send you an email notification to confirm receipt and the status of your return. If your return is approved, we will process your store credit promptly.
We hope this clarifies our shipping and return policies for your guitar strap crossbody bag purchase. If you have any further questions, please do not hesitate to contact our customer service team. We are here to help!
