Owning a Jasmine guitar means you’ve chosen an instrument known for its quality and sound. To protect your investment, Jasmine guitars come with a warranty, ensuring peace of mind and support should you encounter any issues. This guide will clarify the warranty terms and the process for obtaining service, helping you understand what’s covered and how to proceed if you need assistance. It’s important to note that the Jasmine Guitar Logo on your instrument signifies authenticity and is your assurance of quality, backed by the manufacturer’s warranty.
Decoding the Warranty Period for Your Jasmine Guitar
Jasmine guitars are built to last, and their warranty reflects this commitment. Most Jasmine guitars are covered by a Limited Lifetime Warranty. This robust warranty provides extensive coverage for the lifespan of your instrument, demonstrating the manufacturer’s confidence in their craftsmanship. However, it’s worth noting that models within the Studio Series, including JS 141, JS241, JS341, and JS441, come with a Limited 5-Year Warranty. Always check your specific model’s documentation to confirm the exact warranty period applicable to your jasmine guitar logo bearing instrument.
Initiating Warranty Service: Who to Contact?
If you believe your Jasmine guitar requires warranty service, the first step is to contact the store where you originally purchased it. Ensure you have your sales receipt readily available, as this will be necessary to verify your purchase date and warranty eligibility. When you reach out, request a warranty service evaluation. The dealer or service center will then manage the next steps, which involve contacting Kaman Music and requesting a Return Authorization number.
What if Your Place of Purchase is No Longer an Option?
Life happens, and sometimes the store you bought your guitar from might be out of business or located in a different state. In such cases, Jasmine Guitars provides resources to help you find an alternative authorized service point. Utilize the search tools available on the official website to locate a local Authorized Dealer or Service Center. Once you’ve identified a convenient location, contact them with a copy of your sales receipt and request a warranty service evaluation. The presence of the jasmine guitar logo on your guitar will help authorized dealers quickly identify and process your warranty claim.
The Warranty Service Evaluation Timeline
Understanding the timeframe for a warranty evaluation can help manage expectations. Initially, the dealer or service center needs to obtain a Return Authorization (RMA) number and shipping instructions from Kaman Music. As the guitar owner, you will be responsible for the shipping costs to send your instrument to Kaman Music for evaluation. Once Kaman Music Corp receives your Jasmine guitar, the evaluation process typically takes approximately 2-3 business days.
Post-Evaluation: Repair or Replacement?
Following the evaluation, Kaman Music will determine if the issue with your Jasmine guitar is repairable under the terms of the warranty policy. If repairable, Kaman Music will undertake the necessary repairs at their expense, as per the warranty agreement. The repaired guitar will then be returned prepaid to the dealer or service center you initially contacted.
In situations where repair is not feasible, Kaman Music will replace your guitar with a new one of equal value. If your model is discontinued, they will replace it with a comparable model of equal or greater value. This commitment ensures you are not left without a working instrument.
Warranty Transferability and Parts Acquisition
It’s important to note that the Jasmine guitar warranty is non-transferable. It extends only to the original purchaser who has either a warranty card on file or can provide an original sales receipt as proof of purchase.
For obtaining replacement parts for your Jasmine guitar, your first point of contact should again be your place of purchase. When ordering parts, you will need to provide the model and serial number of your guitar. If the part is covered under warranty, you will also need to provide a copy of your sales receipt.
Decoding the Limited Lifetime Warranty
The Limited Lifetime Warranty offered on most Jasmine guitars is a significant benefit. For the first two years of ownership, Kaman Music covers both parts and labor costs for any defects deemed warrantable. After this initial two-year period, the warranty continues to cover parts for defects for as long as you own the guitar. However, after the first two years, any labor charges associated with repairs become the responsibility of the consumer. It’s crucial to remember that certain components like electronics, machine heads, and strings are typically excluded from warranty coverage.
By understanding these warranty details, you can confidently enjoy your Jasmine guitar, knowing you have support and protection for your instrument. The presence of the jasmine guitar logo is not just a brand identifier; it’s a symbol of quality and a commitment to musicians.
