This comprehensive guide addresses frequently asked questions about Schecter Diamond Series guitars and basses, providing essential information for players at all levels.
General Inquiries about Schecter Diamond Series
Are Schecter Diamond Series models available with custom options?
Schecter Diamond Series instruments are produced according to current specifications and are not customizable or modifiable. For custom options, explore Schecter USA Custom Shop guitars.
What year was my Schecter Diamond Series instrument made?
Locate the serial number on the back of the headstock. The first two numerical digits indicate the year of manufacture. For example, serial number 0236758 suggests a 2002 production year, and W10052743 indicates 2010.
How do I contact Artist Relations or submit my band to Schecter?
Due to limited availability, Schecter endorsements are selective. Submit your Electronic Press Kit to [email protected], but note that a response is not guaranteed for all submissions.
Why can’t I find my Diamond Series instrument on your website?
Your model might be a Limited Edition, Special Edition, or a discontinued model. Check the Vault section on our website for discontinued models.
How do I determine which specific Diamond Series model I own?
The model name is usually indicated on the truss rod cover. For discontinued models, consult the Vault. For identification assistance, email us digital pictures of your guitar, including the serial number, body shape, color, pickup configuration, fret count, and bridge type.
Why was a particular Schecter model discontinued?
Schecter’s product line evolves annually, influenced by customer demand. Models and colors with consistent demand tend to remain in production longer. This approach keeps the product line dynamic and exciting for both customers and Schecter.
I have a Schecter guitar not listed on the website – why?
Schecter has produced exclusive guitars in limited quantities for select dealers throughout its history. Contact us with the model name for assistance in identifying your instrument.
Can Schecter determine the value of used or vintage instruments?
Schecter focuses solely on manufacturing new instruments and is not involved in appraising used, collector, or vintage instruments.
Does Schecter offer factory tours?
Factory tours are not available as Schecter facilities are not open to the public.
Electronics FAQs for Schecter Diamond Series
Where can I find a wiring diagram for my Schecter instrument?
Wiring diagrams are available in the “Download Technical Specification” PDF on each model’s page on our website, usually in the top right corner. If this option is absent, a wiring diagram may not be currently available but check back as updates are regular.
Why are the Neck and Bridge pickup volume controls on my guitar reversed?
Starting in 2010, Schecter production models feature a revised control layout where the Bridge volume is closest to the pickups, and the Neck volume is in the middle. Models from 2009 and earlier may have the opposite configuration. This change prioritizes easier access to the Bridge volume, which is frequently used for both rhythm and lead playing. Control layouts are also found in the “Download Technical Specification” PDFs.
How does the Push-Pull coil-tap function work?
The push-pull knob activates a coil-tap feature. When pulled up, it grounds one coil of a humbucker pickup, producing a single-coil sound. Downward position is standard humbucker mode.
How does the Push-Pull interact with the Duncan Designed P90-1 pickup?
With Duncan Designed P90-1 pickups, the push-pull tone pot switches between Series and Parallel wiring. Down position (Series) provides a humbucker-like tone with more mids and output. Up position (Parallel) delivers a P90-like tone with less bass and brighter highs; both settings are hum-canceling.
What is the function of the frequency dip switches on my EMG BTS 2-band bass EQ?
Located inside the control cavity on the BTS EQ circuit board, these dip switches allow selection from four different high-frequency response curves, particularly useful for passive pickups. Refer to diagrams available online for dip-switch positions and corresponding frequency responses.
How do the bass controls on my Schecter work?
Most four-knob Schecter basses feature a Master Volume, Blend, Bass, and Tone configuration. The Blend knob is topmost, Master Volume is towards the pickups, Bass towards the bridge, and Tone at the bottom. For five-knob configurations and diagrams, refer to online resources.
How does the Bass Blend knob operate?
The Blend knob smoothly transitions between pickups. Rotating towards the Neck selects the neck pickup, towards the Bridge selects the bridge pickup, and the center notch engages both. This single knob controls the volume balance between pickups.
What should I do if I have no output or intermittent output?
Troubleshoot by first trying a new guitar cable and plugging directly into your amp, bypassing effects. Test with another amplifier if possible. Check the output jack connections by removing the jack plate or pickguard for any loose or broken wires. For instruments with active electronics, replace the batteries. If issues persist, contact Schecter technical support.
What if my Diamond Series instrument with active EQ or pickups has no or distorted output?
Battery replacement is often the solution. Remember to unplug your instrument when not in use to conserve battery life. If battery replacement doesn’t resolve the problem, follow the troubleshooting steps for general output issues.
Why does my Stiletto Studio or Hellraiser bass battery drain quickly?
These models use two 9-volt batteries, stacked in the battery cavity. Ensure both batteries are replaced. Unplugging your instrument when not in use is crucial for battery longevity.
How do the controls function on my Sustainiac® model?
Sustainiac® models typically include a Master Volume and Tone, with some 3-knob models adding a Sustainiac Intensity knob. A 3-way switch selects between bridge pickup and neck pickup/driver. A 2-way mini-toggle activates the Sustainiac Driver, and a 3-way mini-toggle ‘Mode’ switch controls feedback: Fundamental (sustains played note), Mix (sustains fundamental and up to 4th harmonic), and Harmonic (sustains up to 7th harmonic).
Where can I find troubleshooting information for my Sustainiac® model?
Sustainiac® troubleshooting information is available in the Support section of the Schecter website.
How do I adjust my Sustainiac® circuit board?
Owner’s manuals for Sustainiac® models, including adjustment instructions, can be found in the Support section.
Tech & Maintenance for your Schecter Diamond Series Guitar
What are the neck dimensions and nut width of my Diamond series instrument?
Neck dimensions and nut width are detailed in the Specs tab on each individual model page on the Schecter website.
How do I adjust the bridge on my Schecter Diamond Series?
Bridge adjustment depends on the bridge type. For Floyd Rose systems, use a 3mm wrench on the two studs to adjust bridge height. For Tune-O-Matic bridges, use a flat-head screwdriver on either side. TonePros Locking TOM systems require loosening the lock-down screws with a 1.5mm Allen wrench before adjustment. Refer to www.tonepros.com for detailed manuals.
How can I tell if my guitar neck needs adjustment?
Neck adjustment may be needed if string buzz is prominent in the center of the neck or near the first frets. However, string buzz can stem from various factors, not always requiring truss rod adjustment. Consult a qualified technician if unsure.
What size truss rod Allen wrench is needed for Schecter necks?
Use a 5/32″ or 4mm Allen wrench for Schecter two-way adjustable truss rods.
What is a two-way adjustable truss rod and how does it work?
Schecter Diamond Series guitars feature a two-way adjustable truss rod allowing both concave and convex neck adjustments. Clockwise tightening straightens the neck (back bow), loosening reaches a neutral position, and further counter-clockwise loosening induces a forward bow (relief). Diagrams are available online. Seek professional assistance if you are not experienced with truss rod adjustments.
I broke my guitar neck. Can Schecter repair it or sell me a replacement neck?
Schecter does not sell replacement necks, except under warranty. For damage due to neglect, seek repair from a professional technician. Warranty details are available on the Schecter website.
Can Schecter refinish my instrument?
Schecter does not offer refinishing or restoration services. Independent companies specializing in these services can be found online.
What type of finish is on my Diamond Series instrument and how do I maintain it?
Schecter Diamond Series instruments use a polyester finish, safe for rubber stands and hangers. Use standard guitar cleaners like Meguiar’s Mirror Glaze Professional Final Inspection 34 for both finish and hardware.
How should I clean a satin finish on my Schecter guitar?
Standard guitar cleaners, including Meguiar’s Mirror Glaze Professional Final Inspection 34, are suitable for satin finishes. Clean gently to avoid buffing it to a gloss.
How often should I change strings on my Schecter guitar?
String change frequency varies, but Schecter recommends every 20 playing hours. Wiping strings after each use extends their lifespan. Proper string stretching enhances tuning stability and minimizes buzz.
Will changing string gauges or tuning damage my neck?
Minor truss rod or bridge height adjustments might be necessary but changing string gauges or tuning will not damage the neck itself.
Parts, Strings, & Merch for Schecter Diamond Series
Can I purchase replacement parts directly from Schecter?
Schecter sells complete instruments only, not individual replacement parts. Quality parts used in Schecter guitars are generally available at local retailers or online parts dealers like AllParts, Stewart-MacDonald, WD Music, and Guitar Parts Resource.
Does Schecter sell replacement pickguards, backplates, truss rod covers, or tremolo covers?
No, Schecter does not sell these individual replacement parts. Consult local repair shops or parts suppliers for custom replacements.
What brand and gauge of strings are factory installed on Schecter guitars/basses?
Schecter Diamond Series instruments are equipped with Ernie Ball strings. Specific string details are in the Specs Tab on each model page. Refer to the provided tables for factory string gauges and tunings for various Schecter instruments.
My hardware is tarnishing or rusting. Is this covered under warranty?
Hardware corrosion due to environmental factors, misuse, or improper maintenance is not covered under warranty. Regular cleaning with a soft cloth after playing helps prevent this.
What shipping method does Schecter use for warranty replacement parts?
Warranty replacement parts are shipped via USPS Standard.
Where can I purchase Schecter merchandise and accessories?
Schecter apparel and accessories are available in the Apparel section of the Schecter website.
Cases for Schecter Diamond Series Guitars
Which Schecter case is recommended for my guitar model?
Case recommendations are listed in the Accessories section of the website and at the bottom of each instrument’s page under “Specs”. For discontinued models, contact your local dealer for case purchasing information.
Where can I order a hardshell case or gig bag for my Schecter instrument?
Schecter cases and gig bags can be ordered through any authorized Schecter dealer. Use the Dealer Locator on the website to find a dealer near you.
Warranty Information for Schecter Diamond Series
What is the warranty coverage on parts and electronics for Schecter Diamond Series?
Schecter Diamond Series instruments have a Limited Lifetime Warranty valid to the original owner in the country of purchase, covering defects in materials and workmanship under normal use. Retain your original sales receipt as proof of purchase. Full warranty terms are available online.
I bought my instrument used. Is it still under warranty?
No, the Limited Lifetime Warranty is non-transferable and applies only to new instruments purchased from authorized dealers by the original owner.
Who should I contact for customer service?
For Schecter Diamond Series Technical Support, call 800-660-6621, ext. 313 or email [email protected] during business hours (9am-5pm PST, Monday-Friday).
I live outside the USA and have a warranty issue. Who do I contact?
Contact the Authorized Distributor in your country of purchase for warranty issues. Warranties are only valid in the country of original purchase. A list of distributors is on the Schecter website.
Will Schecter refund the purchase price of my instrument?
Schecter does not issue refunds. Refunds must be obtained from the original point of purchase.
SGR by Schecter Guitar Research and SGR Guitar Pack Warranty:
SGR guitars and packs have a 2-year limited warranty (1 year for electronics and hardware, 120 days for cables/accessories, strings excluded) for the original owner in the country of purchase. Heavier gauge strings than specified (.009-.042 for SGR guitars, specific gauges for basses) void the warranty.
Warranty Exclusions:
The warranty does not cover: purchases from non-authorized dealers, modifications, unauthorized service, altered serial numbers, misuse, neglect, accidents, extreme conditions, normal wear and tear, finish defects due to environmental factors or improper maintenance, regular maintenance (strings, adjustments), subjective issues (tone, wood grain), shipping to Schecter for warranty repairs, and shipping damage.
U.S. Customers: Warranty Returns
Instruments must not be returned to Schecter without prior authorization. Obtain a Return Authorization number (RA#) by phone or email. Clearly mark the RA# on the returned package. Schecter will inspect and, at its discretion, repair or replace defective parts. Customers are responsible for shipping costs and insurance to Schecter; Schecter covers return shipping and insurance. Schecter only provides warranty repair services.
International Customers: Warranty Returns
Contact the original store of purchase for return authorization information.
Is my guitar covered under warranty if purchased outside my country of residence?
No, warranty coverage requires purchase from an authorized dealer within your country of residence. Purchases from other countries, including US online stores, are not covered under warranty if you reside outside the USA.
Can I purchase models listed under “All Other Countries” in the USA?
Currently, these models are exclusively sold outside the USA.
Retailers: Becoming an Authorized Schecter Dealer
For dealership inquiries, contact [email protected]. Schecter requires a physical “brick-and-mortar” retail location and does not authorize online-only dealerships.
Are Schecter USA and Schecter Japan the same company?
While under the same ownership, Schecter USA and Schecter Japan operate independently. Schecter Japan instruments are exclusively for Japan and select Asian markets.
For international sales and warranty, locate your country’s distributor via the provided link. Contact your country’s distributor for questions about current or past models.
